Hershey's Enterprise Implementation

Published on September 11, 2025 at 5:05 PM

Hershey's in the late 1990s would attempt to launch an Enterprise Planning strategy shortly before the halloween season. Where the project was rushed entirely even with eh employees not having a full understanding of the new software. Because of this, Hershey's would not be able to process orders on time, which would ultimately lead to a shortage of candy during their most important sales period. From this incident, the stock of Hershey would drop, and this example from Hershey's would become a known example of an incorrect enterprise implementation. 

 

Lovata, L. M. (2002). Hershey Foods systems problems make for a scary Halloween. Journal of Accounting and Finance Research, 10(4), 93.

 

Hershey, The Hershey Co.